new in-ear headphone NOT COMPATIBLE with RADIO remote!!!

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new in-ear headphone NOT COMPATIBLE with RADIO remote!!!

I bought some days ago on the apple store the new in-ear headphone but it seems that are not compatible with radio remote control.
Infact if I connect them, the volume is very very very low. The volume is correct only if I take out just a bit the jack from the radio remote or if the central button of the "in-ear headphone" is hold down pressed.
Do you know something about this problem? Because these headphones are NOT very cheap and nothing is indicated on the apple store.
Thanks!!!
lelea74

IMAC G5, Mac OS X (10.5.6)

Posted on Apr 26, 2009 11:48 PM

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Answer 1

Apr 27, 2009 12:00 AM in response to Lelea

Does it work properly went connected to the normal headphone jack on the iPod?

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Answer 2

Lelea Author

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Apr 27, 2009 12:07 AM in response to Kenichi Watanabe

Yes, it does. And the radio works properly with standard headphones

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Answer 3

Apr 27, 2009 12:24 AM in response to Lelea

According to the description, it is supposed to work as normal earbuds when connected to older iPod models. So it seems like it should work that way with a Radio Remote. You said it works properly if it is not pushed in all the way? Maybe the one you have has a minor defect. If you bought it online, you may want to call the customer service number at shown at the upper left corner of the online Apple Store web page and see what they can do about it.

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Answer 4

Lelea Author

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Apr 27, 2009 1:18 AM in response to Kenichi Watanabe

First of all, thanks for your help!
I called the customer service and they have already replaced one, but also the second one has the same problem.
This morning I called once again the customer service and they told me that the only solution is to refund the sum.
So I'm waiting for the courier to give back the in-ear headphone.
Thanks again.
Lelea74

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Answer 5

Apr 30, 2009 5:56 AM in response to Lelea

I just bought a pair and am having the exact same problem. Think i'm going to have to return them and buy just a standard pair.

Caz

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